Frequently Asked Questions
Frequently Asked Questions
🚚 Delivery & Shipping
How long does delivery take?
UK orders typically arrive within 3–7 business days. EU and international orders may take 7–14 business days depending on your location.
Do you ship internationally?
Yes! We ship to the UK, EU, USA, and many other countries worldwide. Shipping costs and times vary by destination.
How much does shipping cost?
We offer free shipping on orders over £65. Standard shipping rates apply for orders below this threshold.
📦 Discreet Packaging
Is my order packaged discreetly?
Absolutely. All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.
How will the charge appear on my bank statement?
The charge will appear under a discreet name — not Adult Pleasures — to protect your privacy.
↩️ Returns & Refunds
What is your returns policy?
We accept returns on unused, unopened items within 30 days of delivery. For hygiene reasons, we cannot accept returns on opened intimate products. Please contact us to arrange a return.
What if my item arrives damaged or faulty?
We're sorry to hear that! Please contact us within 7 days of receiving your order with photos of the issue and we'll resolve it promptly.
💳 Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment options available at checkout.
Is it safe to pay on your website?
Yes — our checkout is fully secured with SSL encryption. Your payment details are never stored on our servers.
📬 Orders & Tracking
How do I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. We'll do our best to help, but we cannot guarantee changes once an order has been processed.
📩 Contact Us
How do I get in touch?
You can reach our support team by email at support@adultpleasures.shop. We aim to respond within 24–48 hours. Please include your order number for any order-related queries.